Whatsapp stories
Users can now track performance against targets and share AI-powered scorecards as Xero expands analytics tools to 4.6 million subscribers worldwide.
Most respondents still trust consumer chat apps for sensitive work, despite widespread confusion over what encryption does not protect.
Professionals can now record meetings through their own Bluetooth earphones, while a recording-free transcription option addresses privacy concerns.
By handling emails, calendars and routine requests in the background, the tool aims to cut admin for businesses wary of autonomous AI risks.
Australian firms under productivity pressure can now offload routine work to an always-on agent that links Gmail, Slack and calendars.
Customer-facing staff may handle chats and calls more easily after 8x8 Engage won Gold at the NY Product Design Awards.
Network downtime fell as millions of travellers drove a more than 20% rise in mobile data use on Indonesia’s Eid homecoming routes.
Gamma urges firms to phase AI customer experience rollouts, boosting governance and testing to cut disruption and data quality risks.
Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.
The rollout is intended to speed up admissions and student support at the medical school, where staff face rising pressure to respond quickly.
Fraud fears and rising smishing are pushing UK firms towards verified RCS and AI-led omnichannel chats, a new study finds.
Remote workers and journalists can now record calls without meeting bots, as HiDock’s P1 captures Bluetooth earbud audio and transcribes it.
Hospitals could cut switching between systems as patient calls, messages and records are brought into one Epic workspace.
The United States and X dominate deepfake spread, with a new report linking 46.9% of cases to the US and most incidents to social media.
Patient-service teams can now handle calls, chats and summaries inside Epic as NiCE's CXone integration aims to cut admin and improve compliance.
Finance teams could soon shed repetitive treasury and payroll tasks as the London fintech expands its automation software after fresh backing.
Adoption often fades when a platform slows crews down, misses on-site pain points and adds more admin than it removes.
A UK survey suggests connectivity now outranks heating for many households, with 32% willing to go cold for a week to stay online.
Shoppers can now return rugs without printing labels or using a portal, as UK retailer Rugs Direct moves the process into WhatsApp.
Docplanner's AI voice agent, built on Twilio tech, has doubled doctor bookings and onboarded 1,300 clinicians in just three days.
